Technical requests
Which device is faulty, who's on it, is it done?
Requests is the logbook for technical jobs: every request gets a reference, a location, a device, an owner and a status history.
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Requests arrive by phone, chat and email, and get lost between shifts. Later nobody can say what was done to which device, or how long it took.
Reference numbers
Every request gets a code REQ-YYYY-MM-NNNN.
Photos of the original request
Attach the original message or site photos from camera or file.
Priority, due date, assignee
Know what is urgent and who is responsible.
Linked to device and room
Open the device or see the room highlighted on the floor plan.
Status timeline and reports
Every change is recorded; export a PDF or review the monthly report.
Questions
Can clients submit requests?
Staff record requests received from any channel; client accounts can view them according to their role.
Is there a history per device?
Yes. Requests linked to a device stay with it, so its history is always available.
Can I print a request?
Yes. Each request can be exported as a PDF with its photos and timeline.
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